WE'RE HERE FOR YOU!

Our crew is dedicated to providing exceptional customer care with a “Customer Care Without Compromise” approach. From expert product advice to seamless post-purchase support, our team is here to ensure your boating experience is as smooth as possible. Whether you have questions about selecting the right gear, need help with an installation, or require assistance with a return, we prioritize your satisfaction at every step. With personalized service, prompt responses, and a commitment to going the extra mile, we ensure you’re not just a customer—you’re part of our boating community.

We look forward to serving you!

CUSTOMER SERVICE HOURS

We put our heart and soul into supporting our customers Monday through Friday from 8:00 AM to 6:00 PM EST. During the weekends, our crew takes time to recharge the batteries so we can come back ready to deliver the exceptional service and support our customers deserve. Thank you for your understanding and for choosing Boat Gear USA!

Please note: Most in-stock orders placed after 3:30 PM ET will ship the following business day (some exceptions apply). Emails and chat messages received outside of our customer service hours will be answered the next business day.

Need assistance after hours? Our virtual assistant, Alan, is available 24/7 to help answer questions, assist with product recommendations, and point you in the right direction while our crew is offline.

  • Toll-Free: 1-888-419-6931

    No confusing menus—and real humans answer the phone.

  • crew@boatgearusa.com

    We’re always happy to hear from customers by email.

  • LIVE CHAT

    Click the “Need Help?” chat icon in the bottom-right corner of your screen.

CREW HEADQUARTERS

We are located at 20 Foundry Street in Concord, the capital city of New Hampshire. While we operate as an online-only business, we welcome customers to schedule an appointment to meet with us in person to discuss projects, review options, and brainstorm ideas.