WE'RE HERE FOR YOU!

Owner Shane and the Boat Gear USA crew are committed to providing exceptional, personalized service before, during, and long after your purchase.

Whether you need help choosing the right gear, have an installation question, or need assistance with an order, you'll have access to real people who are ready to help.

Have a question? Reach out. We're here for you.

We look forward to serving you!

WHEN OUR CREW IS AVAILABLE

We put our heart and soul into supporting our customers Monday through Friday, 8:00 AM to 6:00 PM ET. On weekends, our crew takes time to recharge our batteries so we can come back ready to deliver the exceptional service and support our customers deserve.

Thank you for your understanding and for choosing Boat Gear USA!

Shipping: Most in-stock orders placed after 3:30 PM ET will ship the following business day. Some exceptions apply.

Messages: Emails and chat messages received outside our customer service hours will be answered the next business day.

Need Help After Hours?
Our virtual assistant, Alan, is available 24/7 to answer questions, help with product recommendations, and point you in the right direction until a member of our crew is back online.

Need human support outside our normal hours? Contact us in advance and let us know when you'll need assistance. We'll do our absolute best to coordinate with you and be available when you need us.

  • Toll-Free: 1-888-419-6931

    No confusing menus—and real humans answer the phone.

  • crew@boatgearusa.com

    We’re always happy to hear from customers by email.

  • LIVE CHAT

    Click the “Need Help?” chat icon in the bottom-right corner of your screen.

CREW HEADQUARTERS

We are located at 20 Foundry Street in Concord, the capital city of New Hampshire. While we operate as an online-only business, we welcome customers to schedule an appointment to meet with us in person to discuss projects, review options, and brainstorm ideas.